Divineyard Church of His Presence, also known as DCOHP, respects and values your privacy. This Privacy Policy explains how we collect, use, store, protect, and share personal information when you visit our website, register as a member, subscribe to our communications, make enquiries, participate in church activities, access sermons, watch live services, or interact with any of our online platforms.
We are committed to handling personal information responsibly, lawfully, fairly, and transparently. This policy is intended to help website users, members, visitors, partners, volunteers, and ministry participants understand how their information may be processed by DCOHP.
This policy is prepared with consideration of Zimbabwe’s data protection framework, including the Cyber and Data Protection Act, which promotes lawful, fair, transparent, and secure processing of personal information.
2. Information We May Collect
DCOHP may collect personal information that you voluntarily provide through our website, mobile app, forms, online registrations, contact pages, event registrations, prayer request forms, donation forms, newsletter subscriptions, and other church-related platforms.
The information we may collect includes:
2.1 Personal Identification Information
This may include:
Full name
Surname
Phone number
Email address
Province
City
Location or residential area
Gender, where necessary for ministry or administrative purposes
Age group, where relevant for ministry grouping
Membership status
Area coordinator details, where applicable
2.2 Church Participation Information
We may collect information relating to your participation in church activities, including:
Membership registration details
Ministry or department interests
Event registration details
Volunteer participation
Partnership or support interests
Prayer requests
Testimonies submitted to the church
Counselling or pastoral care requests voluntarily submitted by you
2.3 Communication Information
When you contact us, we may collect:
Your name
Email address
Phone number
Message content
Enquiry type
Communication preferences
Email subscription consent
2.4 Online Usage Information
When you use our website, we may automatically collect limited technical information such as:
IP address
Browser type
Device type
Pages visited
Date and time of visit
Referring website
General usage activity
Cookies and analytics data
This helps us improve website performance, security, user experience, and content delivery.
2.5 Donation and Payment Information
If DCOHP provides online giving, partnership, donation, or payment options, we may collect information necessary to process your contribution, such as:
Name
Email address
Phone number
Donation amount
Donation reference
Payment status
Transaction confirmation details
DCOHP does not intentionally store full bank card details on its website. Where online payments are used, payment processing may be handled by secure third-party payment providers.
3. How We Use Your Information
DCOHP may use your personal information for the following purposes:
To register and manage church membership records
To communicate church updates, announcements, and notices
To send newsletters, devotional content, sermons, event updates, and ministry information
To respond to enquiries, prayer requests, testimonies, and pastoral care requests
To manage event registrations and church activities
To provide access to live services, text sermons, videos, books, music, and other ministry content
To process donations, partnerships, and giving records
To improve the website, mobile app, and digital platforms
To maintain security and prevent misuse of our website
To manage volunteer, ministry, and area coordinator communication
To comply with applicable legal, administrative, or regulatory requirements
We will only use your personal information for legitimate church, ministry, communication, administrative, and legal purposes.
4. Email Subscriptions and Communications
When you subscribe to DCOHP email updates, newsletters, devotionals, or church announcements, we will use your email address to send relevant church communication.
You may unsubscribe from email communications at any time by:
Clicking the unsubscribe link in our emails, where available
Contacting DCOHP directly using the contact details provided on the website
Requesting removal from our mailing list
We will not intentionally send you marketing or subscription emails without your consent where consent is required.
5. Prayer Requests, Testimonies, and Pastoral Care Information
DCOHP may allow users to submit prayer requests, testimonies, counselling requests, or other spiritual support messages through the website.
Such information may be sensitive and will be handled with care. We may use this information to:
Pray with you or for you
Provide pastoral support
Contact you regarding your request
Share testimonies only where permission has been granted
We will not publicly publish your prayer request, testimony, name, phone number, or personal details without your permission, unless required by law or necessary to protect life, safety, or wellbeing.
6. Children’s Information
DCOHP may provide content for children’s ministry, youth ministry, and family-related church activities. We are committed to protecting the privacy of children.
We do not knowingly collect personal information from children without appropriate parental or guardian involvement. Where information about a child is required for a church activity, registration, or ministry programme, such information should be provided by a parent, guardian, or authorised adult.
Parents and guardians may contact DCOHP to request access, correction, or deletion of a child’s personal information where appropriate.
7. Media, Photos, Videos, and Live Services
DCOHP may record, livestream, photograph, or publish church services, events, conferences, worship sessions, sermons, and ministry activities.
By attending public church events, services, or gatherings, you understand that you may appear in general crowd photography, livestreams, or recordings. However, where close-up images, personal testimonies, interviews, or identifiable personal stories are used, DCOHP will seek consent where appropriate.
Media may be used for:
Church website content
Social media platforms
Sermon videos
Live service broadcasts
Event highlights
Ministry promotions
Church archives
If you have concerns about your image or video appearing on DCOHP platforms, please contact us.
8. Cookies and Website Tracking
The DCOHP website may use cookies and similar technologies to improve user experience, remember preferences, analyse website traffic, enhance security, and improve website functionality.
Cookies may help us understand:
Which pages are visited most
How users interact with our website
Whether the website is functioning correctly
How to improve our content and services
You can disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.
9. Sharing of Personal Information
DCOHP does not sell, rent, or trade personal information.
We may share limited personal information only where necessary, including with:
Authorised church leaders, administrators, pastors, ministry workers, or area coordinators
Website hosting providers
Email and communication service providers
Payment processing providers
Technical support providers
Legal or regulatory authorities where required by law
Where third-party service providers are used, we expect them to protect personal information and use it only for the purpose for which it was provided.
10. Third-Party Platforms and Links
The DCOHP website may contain links to third-party websites or platforms such as:
YouTube
Facebook
WhatsApp
Payment gateways
Online giving platforms
External sermon or media platforms
Social media pages
DCOHP is not responsible for the privacy practices, security, or content of third-party websites. When you leave our website, you should review the privacy policy of the external platform you are using.
11. Data Security
DCOHP takes reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration, disclosure, or destruction.
These measures may include:
Secure website hosting
Password-protected administration access
Access control for authorised personnel
Secure payment processing through third-party providers
Regular website maintenance
Monitoring for suspicious activity
Limiting access to personal information based on role and necessity
Zimbabwe’s data protection framework also places responsibility on data controllers to process personal information securely and take appropriate measures against unauthorised access, loss, destruction, alteration, or processing.
However, no online platform is completely risk-free. While we work to protect your information, we cannot guarantee absolute security of data transmitted over the internet.
12. Retention of Personal Information
DCOHP will keep personal information only for as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required by law, church administration, financial record keeping, dispute resolution, or legitimate ministry purposes.
For example:
Membership records may be kept while you remain connected to DCOHP
Donation and payment records may be retained for accounting and audit purposes
Email subscription records may be kept until you unsubscribe
Contact form messages may be retained for administrative follow-up
Prayer requests may be kept only as long as necessary for ministry response
When information is no longer required, we will take reasonable steps to delete, anonymise, or securely store it.
13. Your Privacy Rights
Subject to applicable law, you may have the right to:
Request access to personal information we hold about you
Request correction of inaccurate or incomplete personal information
Request deletion of your personal information, where appropriate
Withdraw consent for certain communications
Object to certain uses of your personal information
Request that we stop sending email updates or newsletters
Zimbabwe’s Cyber and Data Protection Act supports the protection of privacy and lawful processing of personal information.
To exercise your rights, please contact DCOHP using the contact details provided in this policy, or use our account deletion page to permanently remove your member account after email verification.
14. International Data Transfers
Some of the digital services used by DCOHP may be hosted or processed outside Zimbabwe. These may include email platforms, website hosting, cloud storage, analytics services, video platforms, or payment processing providers.
Where personal information is transferred or processed outside Zimbabwe, DCOHP will take reasonable steps to ensure that appropriate safeguards are in place. Zimbabwe’s data protection rules include requirements around transferring personal information outside the country, including consideration of adequate protection and safeguards.
15. Donations, Giving, and Partnership Records
If you make a donation, give an offering, support a church project, or register as a partner through the website, DCOHP may use your information to:
Confirm receipt of your giving
Maintain financial records
Send acknowledgement messages
Manage partnership communication
Comply with accounting or legal obligations
Contact you regarding your pledge, donation, or partnership interest
DCOHP will handle giving-related records respectfully and confidentially.
16. User Accounts and Member Profiles
Where the DCOHP website or mobile app allows members to create profiles or accounts, users are responsible for keeping their login details confidential.
You should not share your password with anyone. If you believe your account has been accessed without permission, you should contact DCOHP immediately.
DCOHP may suspend or restrict access to accounts where there is suspected misuse, false information, abuse, security risk, or violation of church platform guidelines.
17. Updates to This Privacy Policy
DCOHP may update this Privacy Policy from time to time to reflect changes in our website, ministry operations, legal requirements, or data protection practices.
When updates are made, we may revise the “Effective Date” at the top of this policy. Continued use of the website after updates means you accept the revised policy.
18. Contact Us
For questions, corrections, privacy requests, or concerns about how your personal information is handled, please contact us:
DCOHP is committed to protecting your personal information and using it in a way that honours your trust, supports the work of the ministry, and respects your privacy. We believe that all communication, membership, giving, and ministry records should be handled with integrity, confidentiality, and care.